Why You Need Video Alarm Verification

Why You Need Video Alarm Verification

Alarm systems add an essential layer of security to your home or business. But it’s critical to evaluate your options carefully because not all systems offer the same level of protection.

Any decent security system can detect an attempted break-in, an open door or motion in an area where there shouldn’t be any. But what happens next—after the alarm is triggered—is most important.

If the alarm event isn’t verified fast enough, it may be too late to do anything about it. Additionally, if your system doesn’t have some form of alarm verification, don’t expect the police to be on their way. In cities like Toronto and other jurisdictions across Southern Ontario, alarm verification is required by police to respond to an alarm.

To ensure the fastest response possible, video alarm verification is crucial. Here’s why it’s so important.

The problem with traditional alarm systems

For decades, most monitored alarm systems worked something like this: The alarm is triggered. A monitoring station is notified. The alarm station operators call the homeowner or business to verify that the event is actually happening.

In Toronto, the following are accepted verified response criteria for burglar alarm activations effective September 10, 2018, are:

  • Video device;
  • Audio device;
  • An eyewitness (i.e. private security or person at the scene); or
  • Multiple zone activations.

If nobody is available to take the call, the operators, based upon the preceding criteria, would then decide to dispatch police or a private guard service.

There are critical problems with this approach:

  • A high rate of false alarms. Without being able to see what’s happening, the alarm station can’t be certain if a crime is taking place.
  • Not enough evidence for police to respond. With so many false alarms happening at homes and businesses, police in many areas now require verification so that they can prioritize confirmed events.
  • Bad guys get away. Even if the alarm is verified after several phone calls are made, this process is too slow, resulting in successful getaways and low apprehension rates.
  • Little evidence for insurance or legal needs: Insurance companies and attorneys will ask you to provide all available evidence – but a traditional non-visual alarm system leaves you with very little. With a Video Verified security systems, you have a visual record of the alarm occurrence.

The solution: video alarm verification

Video alarm systems solve these problems by providing visual verification of the alarm event. This provides the initial substantiation that police require and also results in a much faster response.

With the ALARM-i Video Verification system, alarm events are verified and dispatched in just moments:

  • Your alarm is triggered.
  • You AND our monitoring station receive real-time video clips of the event, including the moments just before the event occurred (for better clarity of the situation).
  • You have the option to dispatch police or disregard the event, right from your phone or computer.
  • For added protection, our alarm station operations will also simultaneously review the video and dispatch police as necessary.

Faster response, better outcomes

With ALARM-i Video Alarm Verification, priority police response is up to 85% quicker.

The faster response means that police can often stop a crime in progress before intruders can take anything from your home or business. Video-verified alarms result in arrest rates of up to more than 50%, compared to just 0.08% for traditional alarm systems.

Video verification provides added security and gives you peace of mind knowing that help will be on the way when an incident occurs.

Contact us for more information

For more information on how ALARM-i Video Alarm Verification can protect your family or business, call 1-844-317-3348 or request a no-obligation security system consultation.


ALARM-i is a division of PROTECTION PLUS®.

ALARM-i is also known as Alarmeye, Alarm-eye and Alarm eye.